Frequently Asked Questions

You can book a tour by contacting us via WhatsApp at +91 93246 36309, emailing us at Info@route97tours.com, or filling out the enquiry form on our website. Our team will get back to you within a few hours with a customised itinerary and quote.

We require 50% of the total tour cost as an advance payment to confirm your booking. The remaining 50% can be paid at least 7 days before your trip start date.

We accept all major payment methods including:

• Bank Transfer / NEFT / RTGS
• UPI (GPay, PhonePe, Paytm)
• Cash payments at our office

Yes! Once your advance payment is received, we send a detailed booking confirmation on WhatsApp and email with your complete itinerary, hotel details, vehicle information, and driver contact number.

We currently offer tours to Goa, Maharashtra (Ashtavinayak), Ladakh, and Kashmir. We are also working on Jyotirlinga (Maharashtra) tour packages. Contact us for custom destinations!

Absolutely! Every trip we offer is fully customisable. You can add or remove destinations, adjust the number of days, choose your hotel category, and change any activity as per your preferences and budget.

Most packages include daily breakfast at the hotel. Lunch and dinner are generally not included (except specific packages like the Goa Dinner Cruise). We recommend budgeting ₹400–₹800 per person per meal depending on the destination.

Yes! We specialise in both honeymoon packages (romantic settings, special arrangements) and group tours for families, friends and corporate groups. Contact us and we'll craft the perfect package for your occasion.

We provide private vehicles based on your group size:

• Sedan — ideal for 2–3 people
• MUV (Innova / Ertiga type) — ideal for 4–6 people
• 11 Seater Minivan — ideal for 7+ people

All vehicles are air-conditioned and exclusively for your group.

All our vehicles are 100% private. We never combine different groups in the same vehicle. Your vehicle is exclusively for you and your travel companions throughout the entire trip.

Yes! Pickup and drop from/to the Airport or Railway Station is included in all our packages. Our driver will be waiting for you with a name board on arrival. Flight and train tickets need to be arranged by guests themselves.

We offer 3 Star and 4 Star hotel options depending on your budget and preference. All hotels are carefully selected by our team for quality, cleanliness, location, and value. The specific hotel is confirmed at the time of booking based on availability.

Standard hotel timings are:
Check-in: 2:00 PM
Check-out: 10:00 AM
Early check-in or late check-out can be requested and is subject to hotel availability. Additional charges may apply.

Yes, daily breakfast is included at the hotel in all our standard packages. This is served at the hotel restaurant and typically includes a selection of Indian and continental dishes.

Our cancellation policy is as follows:

• Free cancellation if cancelled more than 7 days before the trip start date
• No refund for cancellations made within 7 days of the trip start date

We strongly recommend travel insurance to cover unexpected cancellations.

Yes! We are happy to help you reschedule your trip subject to availability. Rescheduling requests made more than 7 days before the trip are generally free of charge. Please contact us as early as possible if you need to change your dates.

In the rare event that Route97 cancels a trip due to unforeseen circumstances (natural disaster, severe weather, etc.), we will offer you a full refund or help you reschedule at no extra cost.

Yes, Route97 Tours & Travels is a registered travel company based in Mumbai, Maharashtra. We are committed to providing safe, transparent and high-quality travel experiences to all our customers.

Absolutely! Our team is available 24/7 on WhatsApp and phone during your trip. Whether it's a hotel issue, vehicle problem, or any query — we are just a message or call away at +91 93246 36309.

Please carry the following documents:

• Valid Government Photo ID (Aadhar Card / Passport / Driving License)
• Booking confirmation sent by Route97
• Flight / Train tickets (if applicable)
• Any visa documents (for international trips)

Yes! We regularly handle large group bookings — families, corporate outings, friend groups and more. For groups of 10 or more, we offer special group pricing. Contact us with your group size and we'll create the best package for you.