Privacy Policy

🔒 1. Introduction

Route97 Tours & Travels ("Route97", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, contact us or book a tour with us.

By using our services or providing us with your personal information, you agree to the practices described in this policy.

📥 2. Information We Collect

2.1 Information You Provide

When you contact us or make a booking, we may collect:

• Full name
• Phone number and WhatsApp number
• Email address
• Travel dates and destination preferences
• Group size and traveler details
• Payment information (we do not store card details)
• Any other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms
• Device information (mobile, desktop, tablet)

⚙️ 3. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm your tour bookings
• To communicate with you about your trip (itinerary, confirmations, updates)
• To respond to your enquiries and provide customer support
• To send you booking reminders and trip-related notifications
• To improve our services and website experience
• To comply with legal obligations

🤝 4. Sharing Your Information

We do not sell, rent or trade your personal information. We may share your information only in the following situations:

• Service Providers: Hotels, transport companies and activity operators who need your details to fulfill your booking
• Legal Requirements: When required by law, court order or government authority
• Business Transfer: In the event of a merger or acquisition, your data may be transferred as part of business assets

All third parties we share your data with are required to handle it securely and only use it for the purpose it was shared.

🛡️ 5. Data Storage & Security

We take reasonable measures to protect your personal information from unauthorized access, loss or misuse. Your data is stored securely and accessed only by authorized Route97 team members.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are typically retained for up to 3 years for accounting and legal purposes.

While we implement appropriate security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

🍪 6. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us:

• Remember your preferences and settings
• Understand how visitors use our website
• Improve website performance and content

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

✅ 7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of any inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from any marketing communications

To exercise any of these rights, please contact us at Info@route97tours.com or WhatsApp us at +91 93246 36309.

👶 8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

For family bookings that include children, all personal information must be provided by a parent or legal guardian.

🔄 9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.

We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

📞 10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Company: Route97 Tours & Travels
• Location: Mumbai, Maharashtra, India
• Phone / WhatsApp: +91 93246 36309
• Email: Info@route97tours.com
• Website: route97tours.com